Back-Office System

HERMAN Back Office integrates vehicles, ticketing equipment, ticket offices, ticket inspection systems, customer applications and related information systems into a single, centrally managed environment. It enables technology management, data distribution, operational monitoring and the analysis of operational and financial information.

Key benefits

• Centralised management of vehicles and equipment
• Operations monitoring and remote supervision
• Distribution of configurations and updates
• Management of fares and travel documents
• Recording and management of travel cards
• Reporting, statistics and financial reports
• Integration with the online shop and customer systems
• Connection to external transport and information systems

A single environment for the entire transport ecosystem

The Back Office serves as the central control layer of the transport system. It collects data from vehicles, ticketing machines, ticket offices and customer apps, and manages this data from a single, clear interface. At the same time, it enables the monitoring of equipment status, the management of fare data, the processing of transactions and the generation of operational and statistical reports

A flexible and open solution

The system has a modular design and can be tailored to the needs of transport companies, integrated transport systems (IDS), cities and other public transport operators. Thanks to its open architecture, it can be easily integrated with other technologies and systems.

HERMAN Back Office serves as the central control point for a modern transport system, integrating technology, data and operations into a single functional unit.